Yavapai College Status

All Systems Operational

Yavapai College Website Operational

Central Authentication Service (CAS) Operational

Banner Single Sign-On Operational

Office 365 Single Sign-On Operational

Canvas Single Sign-On Operational

Yavapai College Identity Provider

Operational

Degree Works Operational

Network Infrastructure

Operational

Zoom Meetings Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Zoom Web Portal Operational

Zoom Video Webinars Operational

25Live

Operational

Duo Core Authentication Service Operational

Panopto Video Hosting

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Banner Admin Pages Sep 7, 2023 22:00 - Sep 8, 2023 00:00 MST

The ITS team will be performing needed updates on the Banner system, which will cause an outage of Admin Pages used by some employees. All other Banner-related services (e.g., registration, admission, etc.) will not be impacted.
Posted on Sep 07, 2023 - 16:52 MST

Past Incidents

Oct 2, 2023

No incidents reported today.

Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Internet Service Provider Outage

Resolved - YC internet services are back to functioning as normal. All classes and services are operating as normal today. Employees should work in their normal environment.
Sep 19, 06:54 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 06:51 MST

Update - YC internet is still not fully functional. While we are working with our service provider to alleviate the issue, we do not have a timetable for it to return.
Due to the unknown timetable of the outage, the following will be in effect for Tuesday, September 19:
1. All classes will remain as normally scheduled. Any questions should be directed to your instructor.
2. Employees are encouraged to work remotely, if appropriate, with supervisor approval.
Updates will be provided to https://status.yc.edu as soon as they are available.
Sep 18, 20:40 MST

Update - Lumen has identified the location of the fault and is currently in the process of repairing the fiber, we do not have an estimate as to when the repair will be completed.
Sep 18, 20:31 MST

Update - We are continuing to work on a fix for this issue.
Sep 18, 18:34 MST

Update - We are continuing to work with our internet service provider, Lumen (CenturyLink), related to our Internet outage. They have identified an issue and have technicians responding. The following services are currently unavailable: inbound/outbound internet access from all YC locations, authentication services to services like Canvas and myYC, phone service, and all YC websites. We will continue to post updates to status.yc.edu. We apologize for the inconvenience this outage has caused.
Sep 18, 14:58 MST

Identified - Upstream circuit at Lumen is down, waiting for ETA from vendor.
Sep 18, 13:19 MST

Investigating - We are currently investigating this issue.
Sep 18, 13:17 MST

Sep 18, 2023

Gmail Delivery Issues

Resolved - This incident has been resolved.
Sep 18, 13:16 MST

Monitoring - Thanks for your patience as we worked through our issues sending to Gmail/Google-hosted email domains. We understand that it has been a frustrating experience, and we apologize for the inconvenience. We temporarily rerouted all our emails via an alternative method and will monitor this workaround throughout Thursday. The ITS team will look into methods to resend any rejected emails, but we would like you to resend any message that Google rejected over the last two days to ensure delivery. We will keep updating you on our progress and any other changes to the email system. Our team will continue to work with our 3rd party solution providers (Google, Microsoft, and Barracuda) on a permanent solution.

Thanks for your understanding as we continue to work on this situation.
ITS Department
Sep 14, 01:33 MST

Update - The ITS team is still working on this situation. We continue working with our 3rd party vendors, including Google, on a solution. Thanks for your patience as we continue to work on this problem.
Sep 13, 19:14 MST

Update - The ITS team continues to work with our third-party partners, including Google, to remediate our issues sending to Gmail. Unfortunately, we did not make much progress last night with these vendors. We understand how frustrating this situation is and are doing everything possible to address the issue. Please note that responses for some of our ITS personnel may be delayed as they focus their energy on our Gmail problem. We will post updates to status.yc.edu when we have more information.

Thanks for your continued patience as we work to resolve this issue.
ITS Department
Sep 13, 06:49 MST

Identified - We are experiencing difficulty with outbound email messages to Gmail (Google) accounts. The messages are being identified as spam and are being blocked. We are working with our third-party vendors and Google to address the issue. Thanks for your patience as we work to resolve the situation.
Sep 12, 19:08 MST