Yavapai College Status

All Systems Operational

Yavapai College Website Operational

Central Authentication Service (CAS) Operational

Banner Single Sign-On Operational

Office 365 Single Sign-On Operational

Canvas Single Sign-On Operational

Yavapai College Identity Provider Operational

Degree Works Operational

Network Infrastructure Operational

Zoom Meetings Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Cloud Recording Operational

Zoom Web Portal Operational

Zoom Video Webinars Operational

25Live Operational

Duo Core Authentication Service Operational

Panopto Video Hosting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 3, 2022

No incidents reported today.

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 12:01 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 MST

Scheduled - The ITS team will be performing network maintenance from 8:00 AM to Noon on 7/1/2022. We may experience intermittent connectivity issues as this maintenance is performed with our vendor. We are not anticipating prolonged disruptions. Thanks for your patience as we complete this necessary work.
Jun 23, 13:42 MST

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

Internet Service Provider Issue 6/27

Resolved - Our provider is officially reporting this incident is resolved. Thanks for your patience during this outage.
Jun 27, 19:06 MST

Monitoring - The YC internet circuit has been restored. We have not received an official notice from Lumen that the repairs are complete. We will keep monitoring the situation.
Jun 27, 14:44 MST

Identified - Our provider has indicated that the damaged fiber will be repaired around 1 PM. That time is an estimate based on the best available information. We will send another update when we have some additional information. We appreciate your patience as we wait for the repairs.
Jun 27, 11:46 MST

Update - Our service provider is still investigating the source of the issue. YC has declared an emergency closure for 6/27 for all YC campuses and centers due to the regional internet outage. All classes/offices/services are closed. We will provide more updates when we have some more information on the internet outage.
Jun 27, 09:55 MST

Investigating - It appears that our repaired circuit is down again. We are checking with the service provider (Lumen). We will post updates as soon as possible.
Jun 27, 08:01 MST

Jun 26, 2022

Internet Service Provider Outage

Resolved - Lumen has addressed the fiber issue and operations have returned to normal. Thanks for your patience.
Jun 26, 16:25 MST

Update - Good Morning All. Lumen has been laying temporary fiber to get customers back up and running over the night. They are going to start splicing that fiber around 8 AM and reconnecting circuits. We are hoping to get more information later this morning, but as of now our restoration window is 8AM to 8PM. Presently, we still have limited service prioritizing authentication to resources such as Canvas and Office 365. Thanks for your patience as our vendor restores service.
Jun 26, 07:32 MST

Update - Thanks for your patience. Our internet service provider, Lumen, is reviewing options to restore connectivity to the district. We still have the same issue of the physical fiber that provides internet to YC being severely damaged. Presently, we have no estimated time to restoration. The ITS team has brought on some very limited connectivity to allow for students and employees to log into internet services such as Canvas and Office 365. Authentication will be very slow and your patience is appreciated. We will continue to provide updates as more information becomes available.
Jun 25, 19:08 MST

Update - A recent update from our internet service provider (Lumen) indicated this is a prolonged outage. We are working on workaround options with them and another vendor. We apologize for the inconvenience this situation has caused.
Jun 25, 11:49 MST

Update - Lumen informed us that this event has increased visibility with Lumen leadership due to the scale of impact. Their most recent update is as follows:

"Field Operations reported the highway leading to the damage area is closed and there are approximately twelve (12) power poles down in the area. A construction crew will be needed to re-hang the aerial fiber and it is unknown at this time how much replacement cable will be needed to complete repairs."
Jun 25, 06:02 MST

Identified - Lumen informed us that this event has increased visibility with Lumen leadership due to the scale of impact. Their most recent update is as follows:

"Field Operations reported the highway leading to the damage area is closed and there are approximately twelve (12) power poles down in the area. A construction crew will be needed to re-hang the aerial fiber and it is unknown at this time how much replacement cable will be needed to complete repairs."
Jun 25, 06:01 MST

Update - Our internet service provider (Lumen) is continuing to investigate the issue. We apologize for any inconvenience.
Jun 25, 03:03 MST

Investigating - We are currently investigating this issue.
Jun 25, 00:40 MST

Jun 25, 2022

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.