All Systems Operational

Yavapai College Website Operational
myYC Portal Operational
Banner Information System Operational
Degree Works Operational
Azure Single Sign-On Operational
Office 365 Operational
Canvas Operational
Network Infrastructure ? Operational
Zoom Meetings Operational
Zoom Phone Operational
Zoom Chat Operational
Zoom Cloud Recording Operational
Zoom Web Portal Operational
Zoom Video Webinars Operational
25Live ? Operational
Panopto Video Hosting ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 3, 2025
System Performance Issues
Resolved - This incident has been resolved.
Apr 3, 11:46 MST
Monitoring - Almost all services are back online with the exception of VPN and the Banner Test Environment. This will be the last announcement on this issue. We will mark it fully resolved after more testing. Thanks for your patience!
Apr 3, 09:51 MST
Update - More services are back online including Admin Pages, U Drive, Z Drive, DegreeWorks, etc.
Apr 3, 09:41 MST
Update - System restoration in progress. Services like myYC, Self Service Banner, etc. are back online.
Apr 3, 09:24 MST
Identified - YC ITS has begun resetting our storage environment. We are waiting for that to become stable before restarting critical services like Banner.
Apr 3, 09:15 MST
Update - The ITS Team will be bringing systems down around 9 AM. We will start bringing the most critical systems back up as soon as the storage is stable. Expect intermittent access to services, and we believe that we will start to see progress around 9:30. We will continue to post updates to status.yc.edu. Thanks for your patience.
Apr 3, 08:43 MST
Update - Recently, we had a reoccurrence of an issue we had after Spring Break that is impacting our Storage Area Network (SAN). In short, the SAN is the base of all of our systems (Banner, Shared Drives, etc.). We have been working with our vendors and made some changes last night to try to mitigate the situation. Those adjustments did not yield the performance gains we are seeking. We are preparing for some more drastic changes that may mitigate the issues but will certainly cause short-turn interruptions. The measures we will be taking have risks associated with them, so we are being cautious so as not to make a bad situation worse. We will post updates to status.yc.edu.

Thanks for your patience and understanding as we battle these issues. Sometimes, there are no clear fixes to technical issues, and our team is doing our best to provide services with minimal disruption.

Thanks
ITS Department.
Apr 3, 08:23 MST
Investigating - We are currently experiencing performance issues with our Banner platform and other system (e.g., network file shares).
Apr 2, 15:17 MST
VPN Issues
Resolved - This incident has been resolved.
Apr 3, 10:24 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 10:15 MST
Investigating - We are currently investigating this issue.
Apr 3, 08:22 MST
Apr 2, 2025
myYC Portal - Other Services
Resolved - This incident has been resolved.
Apr 2, 10:12 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 2, 08:51 MST
Identified - The issue has been identified and a fix is being implemented.
Apr 2, 08:02 MST
Investigating - We are currently investigating this issue.
Apr 2, 06:38 MST
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
YC Intranet Pages Down
Resolved - This incident has been resolved.
Mar 27, 11:05 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 08:35 MST
Investigating - Password-protected intranet pages are currently generating 500 errors.
Mar 27, 08:13 MST
Banner Student Information System Outage
Resolved - This incident has been resolved.
Mar 27, 11:04 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 27, 08:51 MST
Investigating - The Banner system is currently not operational. This will also impact related systems. We are currently investigating.
Mar 27, 07:52 MST
Mar 26, 2025
Server/Storage Issues
Resolved - This incident has been resolved.
Mar 26, 13:06 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 09:04 MST
Identified - Server/Storage Issue Update
After working with our storage vendor, we have a possible remedy that we are currently working on that may return us to normal operations for our local server environments. This work will take several hours to complete, and we are anticipating being completed around 9 PM. At that juncture, we should be able to tell if we are stable and ready to resume normal operations. Unfortunately, sometimes there are no clear-cut paths to resolve new issues as there can be many variables. We will post updates to status.yc.edu, and we continue to ask for your patience as we attempt to mitigate these issues.

Thanks for your understanding
ITS Department
Mar 25, 15:29 MST
Investigating - Recently, we have been experiencing issues related to the storage that our internal servers rely on to provide services. In short, the performance is severely degraded due to an unknown problem we are working on with the vendor. Progress with the vendor has been slow and very frustrating as we try to resolve the issue. Some systems are more sensitive to degraded storage performance (e.g., Banner-related services, network shares). Alternative services, such as Microsoft OneDrive, will be more stable during this period and would be a good possibility for working and collaborating on files. Pending our results with the vendor troubleshooting, we may have to take all our systems down to reset the storage device, which will cause some downtime (~ 30 minutes to 1 hour). If we need to do this, we will provide notice. We apologize for the inconvenience this issue has caused. Our team will do our best to try to mitigate disruptions.

Thanks for your patience and understanding.
ITS Department
Mar 25, 10:22 MST
Mar 25, 2025
Mar 24, 2025
Verde Infrastructure Replacement
Resolved - We have identified and resolved a few minor outlying issues. Issue is being marked as resolved.
Mar 24, 09:03 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 22:09 MST
Update - We are continuing to work on a fix for this issue.
Mar 18, 22:09 MST
Identified - Identifying issues with network resources following the hardware replacement. This only impacts the Verde Valley campus network.
Mar 18, 15:23 MST
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage